There is considerable concern in our community regarding the spread of Coronavirus. It is vital that residents keep calm, follow the advice of health officials and look after themselves and those around them. The below information will be kept as up to date as possible as developments arise.


To find out information about Coronavirus

If you are concerned and showing symptoms, it is best to call the Coronavirus hotline on 1800 675 398 (24 hours).

Please keep 000 for emergencies only.

Up to date information for Victorians can be found on the Department of Health and Human Services website here:

Up to date information from the Federal Government can be found on the Department of Health website here:


10 tips to reduce your risk of contracting Coronavirus

  1. Wash hands often with soap and running water, for at least 20 seconds. Dry with paper towel or hand dryer.

  2. Try not to touch your eyes, nose or mouth.

  3. Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue cough or sneeze into your upper sleeve or elbow.

  4. Isolate yourself at home if you feel sick. If you take medication ensure you have adequate supplies.

  5. Phone your GP first if you need medical attention. They will tell you what to do.

  6. Continue healthy habits: exercise, drink water, get plenty of sleep, and now is the time to quit smoking. Call the Quitline 137 848.

  7. Don’t wear a face mask if you are well.

  8. Buy an alcohol-based hand sanitiser with over 60 per cent alcohol.

  9. Get the flu shot (available April).

  10. Avoid shaking hands and practise social distancing. (see here)


If you are concerned you may have contracted Coronavirus

Keep calm and follow the advice of the health authorities. Follow the directions on this fact sheet to assess your risk and take appropriate action from there. It is safest to call the hotline on 1800 675 398 for advice if you believe you may have contracted the illness. If you are to visit your GP for advice or testing, call ahead to let them know you are coming and if you have any risk factors.

Testing centres have been set up at the Austin Hospital and at the Royal Melbourne Hospital. You can find further details on these testing centres here:

Austin Hospital -

Royal Melbourne Hospital -


Looking after your mental health

There is significant anxiety in the community regarding the outbreak of coronavirus. Head to Beyond Blue's website for details on how to manage anxiety around the virus here:

If you are experiencing a mental health crisis call Lifeline on 13 11 14.


Special Supermarket Shopping Hours

Some supermarkets are introducing special shopping hours for vulnerable residents who may be elderly or living with a disability. Woolworths and Coles locally are open to only elderly and disabled residents between 7am - 8am, with some other local supermarkets also following this practice. Call ahead to other local supermarkets to enquire about their alternate hours.

Quarantine and Self-Isolation

Following the declaration of a state of emergency, some Victorians may be placed into quarantine or asked to self-isolate. The guidelines for this are as follows:

  • All people who arrive in Australia from midnight 15 March 2020 must self-isolate for 14 days
  • All people who think they may have been in close contact with a confirmed case of Coronavirus must self-isolate for 14 days
  • All people who have been diagnosed with Coronavirus will either be isolated at home or in hospital until well again
  • All people who have a suspected case of Coronavirus (as identified by a health practitioner) pending test results are required to self-isolate until a negative test result is received
  • Those in close contact with a suspected case identified by a health practitioner will also be required to self-isolate.


General Enquiries

If you are feeling alone, require assistance generally or need somewhere to reach out to please don't hesitate to contact our office on (03) 9416 8690 and we'll be happy to help or point you in the right direction to assistance.